Zipcar makes a big deal of allowing one-way trips between DC and Baltimore, yet their app doesn't allow bookings between the cities.
8 years ago
Whoever is the CEO of this company and whoever is in charge of this app has no clue at all of what they are doing.
8 years ago
Just updated the app - can’t find a way to locate more than one car at each location and I tried 5 different locations and only one car came up as option.
8 years ago
I love zip car, but this new app is the worst ever.
8 years ago
Customer service representatives just know the bare minimum.
8 years ago
Zipcar (the service) is great and I have no issues with it!
Zipcar (the app) was recently updated and now performs very sluggish when scrolling through menus, and a lot of the car selection process has been unnecessarily obfuscated.
8 years ago
I don’t know how it gets better if you can’t tell them something is wrong.
8 years ago
Lock/Unlock via 3D Touch is essential.
8 years ago
Early VC’s poo-poohed the mighty ladies pitching their early stage company at the Springboard Presentation in Boston way back in the day.
8 years ago
The new app stinks, customer service is a joke.
8 years ago
If 0 stars could be given I would.
8 years ago
Zipcar is a great concept and a good company with extraordinary customer service.
8 years ago
The new UI is not user friendly.
8 years ago
Most recent app update logs you out of the app too frequently, and the app is generally less easy to use.
8 years ago
I can’t use the app to book flexible trips anymore.
8 years ago
Zipcar to me is possibilities and freedom.
8 years ago
I no longer get an estimated cost for my reservation.
8 years ago
This app update is a disaster in terms of ease of use.
8 years ago
Honestly being with zip has been a horrible experience they ban your account can’t nobody on customer service tell you they just do a whole lot of things i can’t agree with i recently just made a account everything went through i checked out with my driving history i checked out with everything else then a day later before my card is scheduled to come and nobody can tell me why.
8 years ago